Daniel Joseph Barry

Cloud services provide a new and promising opportunity for Enterprises to address the growing complexity of IT. The availability of smartphones and the expectation of immediate and simple access to both private and company specific information on a global basis are driving demand for centralization of IT services and the related competence required to support these effectively. Cloud service providers have established the necessary competence and IT infrastructure to deliver on these demands, but there is one potential Achilles heel that can present a challenge; assuring cloud service quality and performance. One of the fundamental precepts of cloud services is the cloud itself, which in most cases can be read as the Internet. But, how can a cloud service provider assure quality delivery of services across an entity it does not control? Service Level Agreements (S... (more)